Terms And Conditions

The Terms and Conditions are applicable to all bookings made directly through this website or the Scheduling App. The Terms and Conditions shall be governed by the Laws of England and Wales only. Please ensure you arrive to your appointments on time. By booking an appointment with PHOEBE.CO LTD you are confirming to accepting our Company Policy via The Terms and Conditions. If you are If you are 10 minutes late, we will unfortunately be unable to treat you and you will be marked as a no show. Please plan your journey in advance and allow extra time for traffic. Before confirming and booking an appointment with us please ensure you are of age. 18+ only. If you look under the age of 25 you will be asked to provide valid ID. If this cannot be provided, the booking fee paid will be held and non refundable. If, for any reason, you need to reschedule/cancel your appointment, please give at least 48 hours notice for your booking fee to be carried over. If your booking is cancelled by us, we will hold any booking fee paid for a reschedule of the original booking. Booking fee are held for a duration of up to 3 months. Bookings can only be rescheduled up to 3 times from the original booking. Booking Fees are non refundable. Booking Fees shall be forfeited if you are a ‘no show’ or cancel the booking under the 48 hour notice period and do not attend your appointment, masterclass or training course. For ‘no shows’ or Individuals failing to provide 48 hours cancellation notice, a 100% service charge of the total booking cost shall be incurred. Extenuating circumstances may be considered upon request. Failure to make payments in a timely manner of these penalties or service charges shall result in legal action to recover such costs. Please attend your booking alone & have the remaining balance cash on the day or bank transfer available. In the event of lateness exceeding 10 minutes, a 20% service charge of the original booking shall be incurred, as a consequence of breaching our lateness policy. If you are 65 or over you must provide a doctor's note prior to the appointment. If you have recently been on a course of ANY antibiotics or steroids you MUST complete your prescribed course and wait a further 2 weeks post completion to receive any aesthetics treatments. If you are planning on a holiday you must allow at least 2 weeks of healing prior to travelling for safety purposes. Under no circumstances do we inject dermal fillers whilst pregnant or lactating. Please can any and all prospective or existing clients ensure they leave a minimum period of 4 weeks upon dissolving their lips and a minimum of two weeks for filler across the face. In the event, you provide false, fraudulent or misleading information you shall expressly waive any or all rights in connection with any cause of action in relation to Personal Injury and/or Negligence (but not limited to). PHOEBE.CO LTD reserves the right to pursue any or all actions in relation to Fundamental Dishonesty, Fraud or the relevant cause of action deemed appropriate. Any and all disputes in connection with the aforementioned Terms and Conditions must be referred to us via email to phoebe.enquire@gmail.com.

Alternatively, you can write to us and our clinic location is 227 Bury New Rd, Whitefield, Greater Manchester, M45 8GW.